Welcome to Accellence
Welcome to Accellence
We develop and implement original strategies, improving business practices and increasing customer satisfaction, ultimately creating stronger and more profitable businesses.
We are focused on providing quality services throughout the stages that comprise the customer lifecycle.
Service Consultant Certification
After we developed a teaching module, the brand entrusted us not only to oversee the entire certification process for the first generation of consultants, but it also decided to continue to use our services as part of the certification process for future generations of consultants in Mexico. After reviewing our work, one of the brand’s executives based in Europe said our instructors were “a benchmark in the automotive industry”.
Familiarity with hybrid cars
With the materials we developed, the trainees were familiarized with the key points needed to demonstrate the value of hybrid cars. The training includes a driving test that clearly demonstrates the performance advantages. One of the training coordinators said it was “a specialized project, truly unique because it combined technical knowledge with commercial awareness”.
Increase in high-end sales
After 3 days of work, we prepared 3 training modules, which included both theory and practice. The management teaching module was carried out by two pilot instructors. The training culminated in a sales simulation and a product presentation at a shopping center to demonstrate what had been learned. The group increased its high-end product sales, and one of the general managers of the group reviewed us as “highly professional and capable of developing strategic projects”.
Recreational vehicle customer satisfaction
In 2 days of training, we transformed the way the consultants–who comprise the brand’s entire sales force in the country–think about customer satisfaction. We conducted sales simulations and evaluated performance through competitions, in which the managers themselves graded the consultants, giving immediate feedback. One of the company’s directors referred to us as “people who demonstrate their extensive knowledge of the industry, highly reliable and trustworthy, with whom it is also a pleasure to work”.
WHAT SETS US APART
4 features that distinguish us
Schedule an appointment
We are always available to meet and discuss how we can best support your projects. Please use one of our contact forms and we will be in touch as soon as possible.
We will gladly introduce you to our team and show you our work and results. Thank you in advance for your interest.
Av. Empresarios #135, Piso 7
Colonia Puerta de Hierro
CP. 45116, Zapopan, Jalisco, Mexico
(+52) (33) 8000-0625